Contents    

    Cover

    1. Introduction

    2. Catalonia: language and trade

• Catalonia: autonomy and the Statute.
• Two official languages, but one national language: Catalan.
• Who speaks Catalan?
• Catalonia: trade.
• Legislation protecting the use of Catalan. Language policy law: obligations of business, services, companies.

    3. Language regulations governing commerce, services
      and the tourist industry

• Legal obligations.
• The language rights of consumers.
• Specific decrees by sector.
• Where to get advice.

    4. Code of good practice

• Things to bear in mind when working in Catalan in a business.

    5. Resources for working in Catalan

• Grants and subsidies.
• New technologies.
• Training.
• Language resources.
• Language advice.

    6. The Catalan Trade Confederation
      (Confederació de Comerç de Catalunya)

• What is the CCC?

    7. Brief trade lexicon

• Elements of a business.
• Types of business.
• Signs and short notices.
• Customer attention.