Code of good practice for using Catalan in commerce, the service sector and the tourism industry in Catalonia

In order to work in Catalan in business, apart from the provisions included in current legislation, there are a series of aspects that should be taken into account from the linguistic point of view if we want to open the doors of our establishment to Catalan.

That is why the Confederació de Comerç de Catalunya has launched the campaign Oberts al català (“Open for Catalan”), of which this guide forms part. As part of the campaign, the CCC has drawn up a Code of Good Practice for using Catalan in business, services and the tourism industry in Catalonia, all of which can help you to work in Catalan.

If your establishment already uses Catalan in the following areas, then you comply with this Code.

Customer service Personal service Telephone service Complaints sheets Signage Main sign outside Other signs outside Signs indicating sections Sign indicating the cash desk Signs indicating products and prices General information Signs at the entrance (over windows and doors) Signs in shop windows General information, opening times, etc

Advertising Catalogues Leaflets promoting services Advertisements Website Services Menus Lists of services and prices Invoicing Invoices, bills, receipts Cash receipts